FAQ

1. Do you ship internationally?
At this time, we only ship within the United States.

2. How much does shipping cost?
Shipping is free on all U.S. orders.

3. How long will it take to receive my order?
Orders are typically delivered within 3–7 business days after shipping.

4. How can I track my order?
You will receive an email with tracking details once your order is shipped.

5. What is your return policy?
We accept returns within 30 days of delivery for items in their original, unworn, and unwashed condition.

6. Who pays for return shipping?
Customers are responsible for return shipping unless the item is defective or incorrect.

7. How long does it take to process refunds?
Refunds are issued within 5–7 business days once we receive your return.

8. Can I modify or cancel my order?
Yes, if the order has not shipped yet. Please contact us as soon as possible for assistance.

9. What should I do if my package is damaged or lost?
Contact us within 7 days, and we’ll arrange a replacement or refund.

10. How can I get in touch with customer support?
Email us at contact@anacouture.store or call us at +1 (740) 775-7545.